"I think that once I got the 'hang' of the site, designing what I wanted on the cardigan was easy. However, I still was not sure if something could get lost in translation. So I faxed a drawing of what I wanted. Customer Service confirmed that the drawing was sent and in turn, sent me a proof in the form of a line drawing of 'exactly' what I wanted! For those of us who are visual, the line drawing was very reassuring." -- Vicki Alston